Online since 1998

Privacy policy

Privacy Policy Statement

This is the web site of www.dll-files.com.

To see the different ways to contact us, see our About Us section.

For each visitor to our Web site, our Web server automatically recognizes and logs such information that your browser sends whenever you make a request form our servers, such as your browser type, Internet Protocol address, browser language, cookie information and date/time of request. We may compile information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations as well as email address and payment information related to a purchase from our web service.

We do not save individual IP addresses or other personally identifiable information from visitors to our site, other than that required by law and for anti-fraud purposes in relation to purchase and usage of our services.

 

With respect to cookies:

When you visit our website, we or our service providers and partners may set cookies for webpage optimization, statistics and personalisation, usage of such data may include analysis of traffic pattern, user trends and behavior in aggregate, non-personally identifiable form.

As with all other cookies this means we can identify which browser is visiting us, but not who is using that browser or any other personally identifiable information.

We use Third party advertisers, such as Google, to analyse traffic and serve ads when you visit our website. These companies may use information and set web cookies about your visits to our and other websites in order to provide ads about goods and services of interest to you.

You may learn more about Google's Privacy Policy here
If you would like more information about cookie setting and ad serving and would like to know your options about not having this information used for this purpose, click here.

 

With respect to e-mail addresses:

We collect the e-mail addresses of those who communicate with us via e-mail. This is used to communicate with our users when it comes to customer service interactions.

We collect e-mail addresses whenever you purchase a service or product from us. This information is, unless otherwise stated, only used for purposes of fulfilling our obligations to our customers, such as product delivery, purchase documents and critical service messages and updates. In conjunction with such purchases or a separate newsletter signup, customers can opt-in to receive offers, updates and service-related information from us or affiliated partners. If you do not want to receive e-mail from us in the future, please let us know by contacting us.

Additional information, such as physical address, telephone number etc. that is supplied during purchases or registrations on our site will only be used for internal purposes, in order to fulfill intended commitments (such as product delivery, support contact). It is collected by our Payment Services Provider but will not be distributed to other third parties.

Other non-personally identifiable information may be collected in aggregate form through service interactions, such as using our DLL-Files Fixer software. This includes information such as which .DLL files are accessed from our servers and from where. Users are able to voluntarily supply this information along with the success rate of such installations. This information is used for statistical purposes in aggregate form, to evaluate the functionality of our service, and is not used in any way to identify individual users.

 

We retain the right to update this Privacy notice at any time without prior notification. If our information practices change at some time in the future we will only use data collected from the time of the policy change forward for any new purposes.

Customers may prevent their information from being used for purposes other than those for which it was originally collected. If so, contact us to let us know.

As a company located in Sweden we are regulated under Swedish law and guidelines set by the EU. Complaints about our use of personal information and this policy can be made with the Swedish Data Inspection Board.

DLL-Files.com is owned and operated by Tilf AB, Sweden. Website contents and the collection of DLL files as a whole (falls under the “collection copyright” laws) are © Copyright Tilf AB 1998-2015